privacy policy
Analytics
This website collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
cookies
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
visitor data
When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:
Billing and shipping address
Details relating to your purchase (for example, your shirt size)
Email address
Name
Phone number
We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.
Our payment processor(s) Square Inc., Stripe, Venmo, will also collect payment information from you. You can read their privacy policy at https://squareup.com/us/en/legal/general/privacy, Stripe.com/privacy, Mangomint.com/legal/privacy-policy/.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
form block submissions
When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with Flodesk and Google for storage and with Google for data porting.
member subscribers
When you subscribe and purchase a membership on this website, we collect personal information from you to enable your member sites access. We may collect information like your:
Billing and shipping address
Details relating to your subscription
Email address
Name
Phone number
We share this information with Squarespace, our website hosting provider, so that they can provide exclusive member site hosting services to us.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
Website visitors
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.
share buttons
This website includes share buttons which enable you to share pages or other content from this site to the following third party services: [LIST SERVICES]. If you click a share button, these third parties may receive your personal data, including:
Information about your browser, network and device
Details about the web page or content you shared or proposed to share
Your IP address
use of blog comments
This website includes commenting functionality on some pages which enables you to post a comment. This website collects personal data when you post a comment, including:
Your name (which will be displayed as part of your posted comment)
Your email address (optional, to let you know if someone replies to your comment)
Your website URL (optional)
This website includes “likes” functionality on some blog posts which enables you to “like” a post. This website collects personal data when you like a post to try to prevent the same person from liking the same post during the same visit, including:
Information about your browser, network and device
Details about the web page or content you shared or proposed to share
Your IP address
customer accounts
If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.
This information may include your:
Billing and shipping address(es)
Details about your orders (for example, your shirt size)
Email address
Name
Phone number
We share this information with Squarespace, our website hosting provider, so they can provide website services to us.
emails
You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:
You enter your email address at checkout, or are logged into your customer account.
You add a product which is in stock to your shopping cart.
You close your browser or leave this website without completing your purchase.
You can unsubscribe from these messages at the bottom of the email.
The email will link back to this website, where you can pick up where you left off and complete your purchase.
Marketing Emails
We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, Flodesk, and Mangomint, our email marketing provider, so they can send these emails on our behalf.
Order and Account Emails
We may email you with messages about your order or account activity. For example, we may email you to tell you that:
You’ve created a customer account
Your customer account password has been reset or updated
You’ve made a purchase
Your order has shipped
It’s not possible to unsubscribe from these messages.
We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.
fonts
This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:
Information about your browser, network, or device
Information about this site and the page you’re viewing on it
Your IP address
scheduling
When you schedule an appointment by booking on this website, we collect personal information from you to complete the booking. We may collect information like your:
Name
Email address
Phone number
Details relating to your appointment (for example, who referred you)
Files you uploaded
We share this information with Squarespace, Google, and/or Mangomint, our scheduling service provider, so that they can provide online booking services to us.
Squarespace payments
When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:
Stripe - payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy.
Sift - fraud monitoring and detection services. You can read Sift’s privacy policy at https://sift.com/service-privacy.
You can also text us to answer any questions by clicking here.
Refined artistry 779 academy drive, solana beach, ca 92075 📍
Terms and Conditions
Please aim to arrive 5-10 minutes before your scheduled appointment time with clean/makeup free eyes and lashes. Extra time spent cleaning your lashes will mean less time lashing. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.
CHANGING YOUR APPOINTMENT
A minimum of 24 hours notice is required to reschedule/cancel a booked appointment to avoid being charged.
SICKNESS OR FAMILY EMERGENCY
If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to your appointments sick. If it is assumed you are currently sick, your appointment may be cut short or cancelled and rescheduled for when you are healthy again. A one-time allowance of last minute cancellation or reschedule will be permitted for sickness or family emergency. After that, the cancellation and no show policy is in effect.
CANCELLATION + NO SHOW
As a courtesy, appointment reminders are sent out 24 hours either by text, email or both. If an appointment is cancelled or rescheduled within 24 hours of your appointment, you will be charged 100% of your service as a cancellation fee. This is to protect your time that is set aside especially for you, as well as to protect our time which books up quickly. In turn, we promise to keep appointments on time, give you our full and undivided attention and of course, the best lash work we have to offer!
OTHER ARTIST'S WORK
If you currently have eyelash extensions on from another lash artist, there may be the possibility that your current extensions will need to be removed and put back on properly. Due to the unregulated nature of eyelash extension trainings, certifications and state board regulations, there are a lot of lash artists that have been improperly trained and at Refined Artistry our priority is your natural lash health and eye safety. Thus, if you are coming in for a touch up from another lash artist, then you will need to schedule an appointment for a full set and/or removal. A credit will be applied towards your full set when you book both services together.
AFTER HOURS APPOINTMENTS
Certain circumstances and seasons may leave you in a panic to squeeze in a last minute lash appointment that is outside of my normal business hours. After hours appointments may be available on a case by case basis for an additional $35 fee. Please contact us directly via email or waitlist to schedule your after hours appointment.
REFUND POLICY
You are paying for artists' time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact Refined Artistry within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done so with a complimentary 15-30 minute touch up if it is at the fault of application or product. Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.
packages
Terms and Conditions for Service Packages
Please carefully read the following terms and conditions ("Terms") before purchasing any service packages from Refined Artistry. These Terms govern the use of service packages and outline the rights and obligations of both Refined Artistry ("We," "Us," or "Our") and the purchaser of the service packages ("You" or "Client"). By purchasing and using our service packages, you agree to these Terms.
Package Purchase and Validity: 1.1. All service packages are non-refundable and non-transferable. 1.2. Service packages must be used within six (6) months from the date of purchase. Any unused services after this period will be forfeited.
Late Cancellation Policy: 2.1. We enforce a late cancellation policy. If you cancel an appointment within 24 hours of the scheduled time, it will be considered a late cancellation. 2.2. In the event of a late cancellation, one (1) service from your package will be deducted.
Service Redemption: 3.1 We will make reasonable efforts to accommodate your preferred staff member, but we cannot guarantee their availability for each service appointment.
Expiration of Promotional Value: 4.1. While the promotional value of the service package expires after six (6) months, the paid amount never expires. 4.2. After the expiration of the promotional value, the paid amount will be deducted from the listed service price before any remaining value can be used. 4.3. For example, if you purchased a package of three (3) lash touch-ups for $240, with a regular price of $110 per touch-up, and you only used one (1) service, after the six-month expiration, you would be able to use the remaining paid amount of $130 towards services offered at full cost.
Governing Law: 5.1. These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws provisions. 5.2. Any legal action or proceeding arising out of or relating to these Terms shall be exclusively filed in the state or federal courts located within the State of California.
Modifications: 6.1. We reserve the right to modify these Terms at any time without prior notice. 6.2. Any modifications to these Terms will be effective immediately upon posting on our website or notifying you via email.